POSITION: Resident Cluster Monitor

HOURS: About 2 hours a week; daily commitment.

DURATION: Academic Year

COMPENSATION: 25% of Resident Computer Consultant (RCC) pay at residence

A Resident Cluster Monitor ("RCM") is responsible for regular computer maintenance and operational support of residence computer clusters operated by Student Computing.

DUTIES

• Replenishes printer paper and toner, and ensures there are adequate supplies.
• Regularly checks that cluster software is properly functioning and reporting issues as appropriate.
• Ensures cleanliness of the space and equipment in the computer cluster with supplies provided by ResComp.
• Provides proactive, first-tier support for cluster hardware and furnishings. Promptly reports any damage or theft of any cluster equipment, including furniture and furnishings, to ResComp central staff.
• Helps residents use the space and equipment in the computer cluster.
• Sets policies for the functioning and security of the cluster with input from house staff and residents, as appropriate. Publicizes and enforces these policies.
• Submits and follows up on trouble tickets for all software, hardware, and other problems that she/he is unable to solve.

REQUIREMENTS

• Able to attend training at start of the position.
• Attentive to an extremely high level of responsibility and customer service.
• Able to work independently and take initiative in providing assistance.
• Able to complete tasks with attention to detail.
• Possess a high familiarity with computers, including experience using basic Internet applications and troubleshooting network connectivity problems.
• Familiar with basic networking principles, especially TCP/IP.
• Able to commit to the position for an entire academic year.
• Possess good verbal and written communications skills.